Safe-T-Solutions

Risk Assessment Courses


Risk Assessment Courses

Conflict Management Training - Course Summary

This course is suitable for anyone who is employed in a front line position where they may come into contact with aggressive people. Delving into the psychology behind anger, this course will teach the candidate how to recognise the signs and build up to violence and different ways in which to potentially diffuse or manage an aggressive situation.
A certificate of attendance is awarded at the end of the course.

Duration - 6 hours

Assessment - multiple choice exam

Includes,

Unit 1,
- Recognising conflict
- Recognising escalation
- Human reaction during conflict
- Communication
- Resolving conflict
- Learning from conflict

Unit 2,
- Role play

Cost £110.00 + vat

 

All prices quoted are exclusive of VAT

 
©2008 Safe-T-Solutions | design: DorwardMedia