This course is suitable for anyone who is employed in a front line position where they may come into contact with aggressive people. Delving into the psychology behind anger, this course will teach the candidate how to recognise the signs and build up to violence and different ways in which to potentially diffuse or manage an aggressive situation.
A certificate of attendance is awarded at the end of the course.
Duration - 6 hours
Assessment - multiple choice exam
Includes,
Unit 1,
- Recognising conflict
- Recognising escalation
- Human reaction during conflict
- Communication
- Resolving conflict
- Learning from conflict
